OwnACondo.com Has 95.2% Customer Satisfaction!
It's official: OwnACondo.com has 95.2% customer satisfaction for 2010.
As the year comes to a close, OwnACondo.com's Director of Customer Care, Tim Litchford, released the results of his annual survey and found that not only is customer satisfaction approaching the high-90s mark, but that it has increased almost two percent over last year.
"What I heard most often from our customers is that our agents stuck with them, even through difficult times," said Tim. "Our agents not only provided all the information requested, and promptly returned calls and emails, but also stayed in touch, often over long periods. In some cases, this included periods of unemployment for the customer."
The survey was conducted via telephone and email with all consumers who had purchased, sold or rented real estate using OwnACondo.com during 2010. The satisfaction increase was 1.9% above 2009.
OwnACondo.com agents have frequently earned high praise from consumers. Our condo specialist Realtors® have become standouts for their devotion and hard work in helping people find just the right place to call home. This list of knowledgeable, caring and dedicated associates is long, and it's the primary reason OwnACondo.com has 95.2% customer satisfaction.
Helping build on customer satisfaction in 2011 will be the company's move to brand new offices at 540 N. Lake Shore Drive, in Chicago's Streeterville community. This state-of-the-art space will provide our condo specialist Realtors® with better tools to meet and serve our clients. OwnACondo.com has 95.2 % customer satisfaction in 2010, and we're aiming for 100% in 2011!
