Government Workers

It is hard not to read the news or watch a news programs without something about government workers and the challenges they are currently facing.  At one time or another, we've all complained about trying to provide information or get information from a government agency and the frustrations we feel.  One thing we don’t often think of is what their job must be like.

When we think of government workers we often think of them in terms of lazy, not very motivated and just waiting for the day to end so they can punch out and go home.  As with any type of job there are people like that and they can be found in every industry.  But there are also those workers who are committed to their chosen profession and work hard to satisfy their customer-the general public. 

Recently I had the experience of contacting one of our state agencies needing assistance in licensing several individuals for our real estate company.  Initially I thought this would be a long, drawn-out process where I would be continually asked for more information and fall down the rabbit hole, never to be heard from again.  To my surprise this government worker was pleasant and actually was genuinely interested in helping me.  I explained the situation to her and what was needed.  She proceeded to offer advice on how to expedite the process with limited documentation, helpful hints on how to properly fill out the required paperwork and where to send it to for processing.  As I sat dumbfounded and a little embarrassed about what I was expecting just a few minutes before, she asked if I had any other questions or if she could be of further help, then to top it all off she actually said “thanks for calling and have a nice day." Next time you need assistance from one of our government workers take a different attitude. You might be surprised with the results.